Welcome to MULTIFIRE Maintenance Services


Multifire Maintenance Services Ltd has been providing specialist maintenance of life safety systems since 2005, servicing over 1000 systems in premises such as factories, offices, school and hospitals and offer a comprehensive emergency call-out facility, 24 hours a day, 365 days a year. In addition, our team is happy to supply technical and design services. All our staff undertake comprehensive training programs which include BFPSA design and maintenance courses.

Installing and maintaining essential systems such as fire and safety equipment requires careful planning as there is no room for error. Therefore Multifire’s commitment to the best possible quality standards has led to increasing investment with already proven management software.

If you wish to enquire with us, please contact us to find out more about what we can do for you.

Here at Multifire, we offer a professional range on products and services to all of our customers.

During your first maintenance visit we will complete a full inspection and site audit.

Thereafter, each visit will be a 50% service if you are contracted to 2 visits per annum, or 25% service if your contract is 4 visits per annum, both of which include a 100% test on the systems to ensure stable and consistent support.

Job reports are then emailed that contain details regarding the areas tested, if any issues occur after the test has been completed, a report and an engineer’s recommendation will be used to rectify the problem.

Should you require any additional services, our estimating team will provide you with a quote to carry out these works and ensure a suitable date is proposed to complete the task.

Emergency Call Outs

Full call-out facilities are available as a preventative maintenance client. We provide all of our sites with a 24hr, 365 days a year emergency call-out facility.

Call Logging

CASH4Windows (our site management software) handles all call logging by sending the request to each engineers’ PDA. Once the office or emergency line has received the call, the docket is then sent to each device.

An SMS is sent to notify an engineer that a new job is available. CASH will verify that the job has been successfully sent and received by the respectful device. All outstanding calls can be viewed and filtered to manage jobs.


Fire Alarm Systems (Hardwired & Wireless)

Emergency Lighting


Portable Fire Extinguishers

Fire Blankets

Anti-smoking Alarm

Nurse/Warden Call System


Voice Evacuation systems

PA Systems

Memberships & Accreditations

We pride ourselves on our Memberships & Accreditations as we feel it is important for a 3rd party representative to give an outside perspective of the high quality service and policies that are delivered to our clients.

Multifire are currently certified members of the following:

BAFE – British Approvals of Fire Equipment – http://www.bafe.org.uk/

CHAS The Contractors Health and Safety Assessment Scheme – http://www.chas.gov.uk/

Considerate Constructors  http://www.ccscheme.org.uk/

Constructionline – http://www.constructionline.co.uk/static/

FIA Fire Industry Association – http://www.fia.uk.com/

FSB The Federation of Small Businesses – http://www.fsb.org.uk/

Kitemark – http://www.kitemark.com/index.php

ROSPA – The Royal Society for the Prevention of Accidents – http://www.rospa.com/

Medway Fair Trader Scheme –  www.medway.gov.uk/fairtrader

South East Consortium – http://www.southeastconsortium.org.uk/

Sussex Enterprise – http://www.sussexenterprise.co.uk/

The FIA offer guidance to customers of how to be a responsible person and how to undergo the best practice in fire safety. Being a member of the FIA can reassure our customers that they are using a more than capable employee. Follow this link to understand your role as the Responsible Person.

What’s happening?

Kent Fire and Rescue Service is changing the way it responds to automatic fire alarms

From April 2012

Since April 2012 the Kent Fire and Rescue Service’s staff have challenged all day time call outs between 6am – 6pm from automated response alarm systems. These calls are often received from a monitoring service and unless the issue can be confirmed as a potential fire or signs of fire, then a fire fighting team will not be sent.

It has been documented that 98% of automatic fire alarm calls are false alarms

Policy after April 2013

But from the 1st of April 2013, this automated alarm policy has been changed to extend to night time hours as well (6pm – 6am). This means that if your alarm is an automated response alarm, you will need to have procedures in place so that you know to check if the alarm activation is false or not. Possible plans could include; allowing the company that monitors your alarm systems to check the premises or even contact one of your key holders to attend site to check of any signs of fire, if they can do so safely.

As stated by The Fire and Rescue Service, the reason for this policy is that false alarms account for a third of all the calls they attend; 98% of these calls are triggered by dust or poorly maintained systems. This prevents Fire and Rescue Services from attending genuine emergencies and also creates an inconvenience to your building or business.

Kent Fire and Rescue recommend that you:

  • Revise your fire risk assessment to take account of changes;
  • Ensure your alarm system is properly designed, installed, maintained and tested;
  • If your system creates false alarms, investigate the cause and take steps to ensure they are prevented in future.

This change will apply to all calls.

You can expect Multifire to investigate the causes of false alarms and take any actions necessary to reduce this occurrence in the future.

Your Questions Answered

What should I do if the fire system goes into alarm?

Follow your company’s fire evacuation procedure according to your fire risk assessment.

What is a “responsible person”?

Employers must ensure that the requirements of the Regulations are complied with in respect of every workplace, which is to any extent under his/her control.

A person who has control of premises which contain more than one workplace, is responsible for ensuring that the requirements of the regulations are complied with in those parts over which he/she has control.

What must the “responsible person” do?
  • Carry out a fire risk assessment of the workplace.
  • If five or more people are employed, record the significant findings of the fire risk assessment.
  • Provide adequate firefighting equipment, fire alarm systems, emergency routes and exits to the extent that is necessary.
  • Maintain any equipment and devices provided in a suitable state, in efficient working order and in good repair.
  • Take measures for firefighting in the workplace to the extent that is necessary, and nominate employees to implement those measures.
  • Consult with employees.
  • Inform other employers who also have workplaces in the building of any significant risks identified, which might affect the safety of their employees.
  • Cooperate with other employers about the measures proposed to reduce or control those risks.
What is a “Fire Risk Assessment”?

The general principles for carrying out a Fire Risk Assessment are based upon 5 fundamental steps:

Step 1: Identify Fire Hazards.

  • Sources of ignition
  • Sources of fuel
  • Work Processes

Step 2: Identify the locations of people at significant risk in case of a fire.

Step 3: Evaluate the risks – are existing measures adequate?

  • Control of ignition sources / sources of fuel
  • Fire detection / warning
  • Means of escape
  • Means of fighting fire
  • Maintenance and testing of fire precautions
  • Fire safety training of employees

Step 4: Record the findings and action taken.

  • Prepare an emergency plan
  • Inform, instruct and train employees in fire precautions

Step 5: Review the assessment periodically and revise where necessary

What spares should I have for my system?

Spares packages are tailored to your building and fire alarm systems specific requirements and can be discussed with our technical advisor. As a general rule additional smoke/heat detectors, manual call points with glasses and printer rolls are the minimum suggested spares.

What is a “logbook”?

It is a requirement of the British Standard BS5839 that a log book should be retained on the premises in the care of a responsible person and should be available for examination by any duly authorised person/statutory body.

The log book should be used to record the following:

  1. Date of any completion certificate including any certificate relating to alteration.
  2. Date of each periodic inspection and test certificate.
  3. Date and brief details of any defects and of the remedial action taken.
  4. Date and brief details of each service, inspection or test carried out.
  5. Date and brief details of any alterations to the fire alarm systems.
Do I have to conduct any tests myself on my systems?

Where a commercial property has a shared fire alarm system, it is the commercial property manager’s responsibility to ensure that the fire alarm system is tested and maintained in accordance with the recommendations of BS 5839 Part 1, 2002. This means the premises should conduct a weekly audibility fire alarm test by testing a different Manual Call Point each week.

These dates need to be detailed in the log book and any discrepancies reported to your preferred fire alarm maintenance provider.

How often should the fire alarm system be tested?

It depends on the size of your system: the British Standard states two or four visits per annum ensuring 100% of the Fire Alarm system is tested and certification issued.

What will take place during the site visit?

For the first visit our engineer will carry out a 100% test on all devices on the premises to ensure the whole system is operational.

On subsequent visits, depending on the size of the premises, our engineer will either carry out a 50% or 25% test on devices.

Why do the sounders have to ring during a service visit?

It is vital that once per annum bells and or sounders are tested to ensure they will operate correctly in the event of a genuine fire.

What are the benefits of having my systems maintained?

In accordance with the British Standards (BS 5839:1 2002) it is essential that any fire alarm system is subject to periodic inspection and servicing. This enables any potential faults to be identified and preventative measures to be put in place to ensure the continued reliability of the fire alarm system.

Most insurance companies request Fire Alarm servicing certification as proof of servicing. Some insurance companies may invalidate policies should the Fire Alarm system not be proven as being maintained.

How will the works be booked in with me?

On signing a maintenance contract, our administration staff will call to book in your first service visit.

Our administrative team will then call you to book in any subsequent service visits, be they 3 months or 6 months apart.

We will never turn up on site without prior arrangement.

Why are there coloured dots on my field devices?

The coloured dots represent which service visit in the year that the particular device had been tested and found to be in working order.

The dots are basically an audit trail so the service engineer knows which devices have been tested on which service visit and prevents the same device being tested in any given year.