Risk Aware. Alert received.

Prompt attention to an alarm activation can make a huge difference to the outcome of the incident. The timing and quality of the alarm transmission is pre-conditioned by the transmitter type and the communication link.

Onwatch has worked closely with their choice of transmitter manufacturer since 1992 to develop one of the most effective alarm handling systems and the progress from the earliest PSTN comms link to the current broad band hyper links has made the process of sending an alarm with supporting video evidence practically instantaneous.

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Risk Confirmed. Intrusion identified.

At the Alarm Receiving Centre (ARC) all types of alarm activations irrespective of transmitter type are processed by the ARC software system into a single stream and presented to the next free controller. To make easy an understanding of what is presented, the software will pinpoint the cause of the activation for assessment by the ARC controller.

Many activations will not represent a heightening of risk to the monitored premises and be quite benign, checked out as clear and the transmission ended. Others that may need further checking by the ARC controller will have an array of information relevant to the site, previous activity site maps and contact details. A visual patrol of the site can usually clear up any activation mysteries.

The intrusion with intent is usually easier to identify because the intruder is often dressed to avoid identification and the body language speaks loudly.

Deter. Broadcast warning.

The broadcast warning is one of the most effective weapons in the ARC controller’s armoury and is close to 100% effective in deterring the intruder from proceeding with the crime that was identified as their intention.

They have to decide if the response time will allow them to complete their expedition or only to leave the premises and the area to avoid police or security guard intervention. The warning will advise them of the activation of the response process and only the brave or the foolhardy fail to understand the implications.

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Arrange response.

Sites that have a Police approved system and maintenance programme are registered and given a unique reference number (URN) that is used by the ARC when requesting a response.  This will ensure that the Police response will be forthcoming as quickly as their resources permit, usually within minutes and arrests usually follow.

Customers with a key-holding agreement with a Security Contractor will require a call out process to be initiated by the ARC.  Otherwise the listed key-holder(s) will be requested to attend the site to assist the Police with entry and examination.

The call out process will be initiated on every occasion that an intruder has been positively identified as present on the premises irrespective of whether a crime has been observed or the intruder has immediately left after the broadcast warning.  The key holder can decide if attendance is necessary on the basis of the ARC controller’s call.

Review & report.

All activations that result in identifying an intruder are reviewed by the Onwatch team and an engineer is scheduled to review and report upon the status of the site and system.

Damage to the perimeter fence or the fabric of the building is usually identified as the means of entry.  These may require improvement as well as repair and other items of protection may need to be examined for adequacy.

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Warden Call. Pre-arranged response.  Known location.

For those who are ill or infirm and do not have partners or carers to provide continuous support and assistance, the proximity of a pull cord communication link to a response team is a comfort that alleviates concern.

The two way communicator will enable a quick understanding of the circumstances of the alert and an appropriate response can be activated.

Lone Worker. Managed response with GPS locator.

Those persons that may be exposed to an occupational hazard or have a re-occurring medical condition that renders them vulnerable to injury and death and possess a distress call device, all require to have an alarm indicator that will show the location of the call when they activate their device.

The devices available are either tied to the ARC as a part of the agreement package or may be a smart phone app requiring registration with an approved monitoring service.  Onwatch provides a bespoke service for this purpose.

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Customer Portal. Update contact information.  Check recent activity.

Onwatch customers can have secure access to their site data and can check or change key holder information as necessary.

Other information about the monitoring of their site is also available through this medium.  For further details please email request to the Director of Operations.  Only persons fully authorised by their company or organisation should apply.