Control Room Operator

Job Title: Control Room Operator

Department: Monitoring Centre

Location: Crowborough, England

Join our growing team! We are seeking a number of Control Room Operator’s to join our Team to support our customers from our Monitoring Centre in Crowborough. Our Control Room Operator’s will operate advanced protection technologies to support a full Security Control Room Operation.

The working pattern opportunities available are:

  • Variable working hours, Monday – Sunday, in a 24/7 environment

Successful applicants will:

  • Operate all CCTV equipment to provide pro-active and reactive monitoring of CCTV cameras, to assist with the detection and reduction in crime
  • Maintain a close liaison with police personnel and CCTV partners in relation to any incidents
  • Use company database systems to gather, monitor, record and communicate information to appropriate police personnel
  • Act as a point of contact for Onwatch customers who are experiencing security breaches and issues
  • Be responsible for inbound and outbound phone calls including to Security Services and at all times demonstrate an exceptional level of customer service
  • Where incidents occur, create Incident Reports, which includes contacts made and actions taken


To be considered for the role, you must meet the following criteria:

  • Grade C in Math and English at GCSE Level
  • Previous experience of working in a customer service environment
  • SIA licence for CCTV preferable but not essential as full training will be provided
  • Proficient in Microsoft Office, (Word and Excel)
  • Ability to make decisions, prioritise tasks and work on own initiative to ensure high standards of service delivery
  • Excellent communication skills, both written and verbal
  • Exceptional attention to detail
  • A team player who is flexible in order to meet business needs

Due to the nature of our business, successful candidates are required to undergo a satisfactory background vetting, employment history and criminal record check.

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