Control Room Operator
Job Title: Control Room Operator
Department: Monitoring Centre
Location: Crowborough, England
Join our growing team! We are seeking a number of Control Room Operator’s to join our Team to support our customers from our Monitoring Centre in Crowborough. Our Control Room Operator’s will operate advanced protection technologies to support a full Security Control Room Operation.
The working pattern opportunities available are:
- Variable working hours, Monday – Sunday, in a 24/7 environment
Successful applicants will:
- Operate all CCTV equipment to provide pro-active and reactive monitoring of CCTV cameras, to assist with the detection and reduction in crime
- Maintain a close liaison with police personnel and CCTV partners in relation to any incidents
- Use company database systems to gather, monitor, record and communicate information to appropriate police personnel
- Act as a point of contact for Onwatch customers who are experiencing security breaches and issues
- Be responsible for inbound and outbound phone calls including to Security Services and at all times demonstrate an exceptional level of customer service
- Where incidents occur, create Incident Reports, which includes contacts made and actions taken
To be considered for the role, you must meet the following criteria:
- Grade C in Math and English at GCSE Level
- Previous experience of working in a customer service environment
- SIA licence for CCTV preferable but not essential as full training will be provided
- Proficient in Microsoft Office, (Word and Excel)
- Ability to make decisions, prioritise tasks and work on own initiative to ensure high standards of service delivery
- Excellent communication skills, both written and verbal
- Exceptional attention to detail
- A team player who is flexible in order to meet business needs
Due to the nature of our business, successful candidates are required to undergo a satisfactory background vetting, employment history and criminal record check.
Send your CV to info@onwatch.com
